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You are here: Help Guide / Company Policies / Return Policy

Return Policy

If you are dissatisfied with your purchase, you may return the merchandise for an exchange, we will only accept returns for exchanges, we do not offer refunds, only one time exchange is allowed.

All return hair should be keep in original state and no damage, if you have used the hair before return, please provide a picture of the return hair, we will accoding to the hair condition to decide whether accept return

Return Reason
Buyer pay the
shipping cost
We pay the
shipping cost
Photo 
provide
Exchang
avaliable
Communication
Dislike/unsuitable
Yes
 
 
 
contact us with 24 hours
Change style/color
Yes
 
 
 
contact us with 24 hours
Shiped wrong item/color
 
Yes
Yes
Yes
contact us with 24 hours
Quanlity problem
 
Yes
Yes
Yes
contact us with 24 hours
Artificial reason
No
No
No
No